It’s possible to file complaints for telecommunications issues with both the FTC and FCC. Now, under the Biden Administration, Net Neutrality is set to return in 2022, resulting in those offloaded responsibilities to return to the FCC.

In 2018, the FCC repealed Net Neutrality, which transferred some responsibilities to the FTC. To put it simply, the FCC regulates the telecommunications industry while the FTC takes a broader approach - regulating businesses across a wide range of industries. The FCC, also known as the Federal Communications Commission, has similar goals but concentrates its efforts on policing the telecommunications industry. The FTC, or Federal Trade Commission, primarily concerns itself with preventing anticompetitive practices from businesses who would use its power to take advantage of the consumer. The FTC and FCC are two separate organizations that share similar goals. What Is the Difference Between the FTC and FCC? As of 2018, the FCC is leaning on the FTC to assist with consumer protection. When companies violate the terms of your agreement, however, the FCC and FTC offer consumers a way to register complaints and ensure that they are treated fairly. In an ideal world, your relationship with your ISP and your quality of internet service would be excellent. Providers are private companies and are rarely required to service specific areas. Complaints to the FCC and FTC about ISP actions that don’t violate any regulations will be dismissed. The bottom line: most customers will have better results by contacting their provider to resolve issues.

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